Chapters and case studies

Foreword by Tom Igoe
Preface by Claire Rowland

Chapter 1: What’s Different About User Experience Design for the Internet of Things?
by Claire Rowland

  • How Is UX for IoT Different?
  • A Design Model for IoT

Chapter 2: Things: The Technology of Connected Devices
by Claire Rowland

  • Types of Connected Device
  • Bridging Physical and Digital: Sensors and Actuators
  • The Challenge of Powering Devices
  • Conserving Battery Life

Chapter 3: Networks: The Technology of Connectivity
by Claire Rowland

  • Why Is Networking Relevant to IoT UX?
  • Networking Issues That Cause UX Challenges for IoT
  • The Architecture of the Internet of Things
  • Types of Network
  • Network Communication Patterns
  • Internet Services and APIs

Case Study: Proteus Digital Health: The Connected Pill
by Arna Ionescu Stoll

Chapter 4: Product/Service Definition and Strategy
by Claire Rowland

  • Making Good Products
  • From Innovation to Mass Market
  • Tools Versus Products
  • What Makes a Good Product?
  • Services in IoT
  • Business Models

Chapter 5: Understanding People and Context
by Elizabeth Goodman

  • The Role of Research in Connected Product Design
  • Initial Questions and Concepts
  • Techniques: from Asking to Watching to Making

Chapter 6: Translating Research into Product Definitions
by Elizabeth Goodman

  • Generating the Elevator Pitch
  • Why Does Your Product Matter?
  • What Is Your Product?
  • What Does the Product Do?
  • Recurring Questions for Product Strategy

Case Study: Little Kelham: Connected Home
by Matt Edgar

Chapter 7: Embedded Device Design
by Martin Charlier

  • An Introduction to Thinking About Physical Objects in IoT
  • Making Stuff: Differences to UX
  • Essentials of the Design Process
  • Three Faces of a Physical Product

Chapter 8: Interface and Interaction Design
by Martin Charlier

  • Types of Interaction
  • IoT-Specific Challenges and Opportunities
  • Universal Design and Accessibility

Case Study: Ford SYNC 3: Connected Car
by Parrish Hanna

Chapter 9: Cross-Device Interactions and Interusability
by Claire Rowland

  • Cross-Platform UX and Usability
  • What Is Interusability?
  • Conceptual Models and Composition
  • Consistency
  • Continuity

Chapter 10: Interoperability
by Claire Rowland

  • The Compuserve of Things
  • What Is Interoperability and Why Is It a Problem?
  • How Can Devices Interoperate?
  • How Can We Improve Interoperability?
  • The UX of Interoperability

Case Study: LOOP: Connected Pelvic Floor Exerciser
by Adam Scheuring

Chapter 11: Responsible IoT Design
by Ann Light and Claire Rowland

  • Security
  • Privacy
  • Social Engineering
  • Environment

Chapter 12: Supporting Key Interactions
by Claire Rowland and Martin Charlier

  • Setup
  • In-Life Housekeeping
  • Discovery
  • Control Experiences
  • Platforms
  • The Technology of Getting Things Connected

Case Study: BRCK: Rugged Portable WiFi Hotspot
by Jeff Maina

Chapter 13: Designing with Data
by Alfred Lui and Claire Rowland

  • Data in IoT
  • Types of Data-Driven Product
  • What This Means for Design

Chapter 14: Iterative Design: Prototyping and Learning
by Elizabeth Goodman

  • The Necessity of Working Iteratively
  • Using Prototypes to Answer Questions
  • How Do You Decide What to Prototype?
  • Evaluation: Success Demands Failure

Chapter 15: Designing Complex, Interconnected Products and Services
by Claire Rowland

  • It’s Complicated…
  • Scaling the UX
  • Control
  • Approaches to Managing Complexity