Foreword by Tom Igoe
Preface by Claire Rowland

Chapter 1: What’s Different About User Experience Design for the Internet of Things?
by Claire Rowland

• How Is UX for IoT Different?
• A Design Model for IoT

Chapter 2: Things: The Technology of Connected Devices
by Claire Rowland

• Types of Connected Device
• Bridging Physical and Digital: Sensors and Actuators
• The Challenge of Powering Devices
• Conserving Battery Life

Chapter 3: Networks: The Technology of Connectivity
by Claire Rowland

• Why Is Networking Relevant to IoT UX?
• Networking Issues That Cause UX Challenges for IoT
• The Architecture of the Internet of Things
• Types of Network
• Network Communication Patterns
• Internet Services and APIs

Case Study: Proteus Digital Health: The Connected Pill
by Arna Ionescu Stoll

Chapter 4: Product/Service Definition and Strategy
by Claire Rowland

• Making Good Products
• From Innovation to Mass Market
• Tools Versus Products
• What Makes a Good Product?
• Services in IoT
• Business Models

Chapter 5: Understanding People and Context
by Elizabeth Goodman

• The Role of Research in Connected Product Design
• Initial Questions and Concepts
• Techniques: from Asking to Watching to Making

Chapter 6: Translating Research into Product Definitions
by Elizabeth Goodman

• Generating the Elevator Pitch
• Why Does Your Product Matter?
• What Is Your Product?
• What Does the Product Do?
• Recurring Questions for Product Strategy

Case Study: Little Kelham: Connected Home
by Matt Edgar

Chapter 7: Embedded Device Design
by Martin Charlier

• An Introduction to Thinking About Physical Objects in IoT
• Making Stuff: Differences to UX
• Essentials of the Design Process
• Three Faces of a Physical Product

Chapter 8: Interface and Interaction Design
by Martin Charlier

• Types of Interaction
• IoT-Specific Challenges and Opportunities
• Universal Design and Accessibility

Case Study: Ford SYNC 3: Connected Car
by Parrish Hanna

Chapter 9: Cross-Device Interactions and Interusability
by Claire Rowland

• Cross-Platform UX and Usability
• What Is Interusability?
• Conceptual Models and Composition
• Consistency
• Continuity

Chapter 10: Interoperability
by Claire Rowland

• The Compuserve of Things
• What Is Interoperability and Why Is It a Problem?
• How Can Devices Interoperate?
• How Can We Improve Interoperability?
• The UX of Interoperability

Case Study: LOOP: Connected Pelvic Floor Exerciser
by Adam Scheuring

Chapter 11: Responsible IoT Design
by Ann Light and Claire Rowland

• Security
• Privacy
• Social Engineering
• Environment

Chapter 12: Supporting Key Interactions
by Claire Rowland and Martin Charlier

• Setup
• In-Life Housekeeping
• Discovery
• Control Experiences
• Platforms
• The Technology of Getting Things Connected

Case Study: BRCK: Rugged Portable WiFi Hotspot
by Jeff Maina

Chapter 13: Designing with Data
by Alfred Lui and Claire Rowland

• Data in IoT
• Types of Data-Driven Product
• What This Means for Design

Chapter 14: Iterative Design: Prototyping and Learning
by Elizabeth Goodman

• The Necessity of Working Iteratively
• Using Prototypes to Answer Questions
• How Do You Decide What to Prototype?
• Evaluation: Success Demands Failure

Chapter 15: Designing Complex, Interconnected Products and Services
by Claire Rowland

• It’s Complicated…
• Scaling the UX
• Control
• Approaches to Managing Complexity